Frequently Asked Questions
Email: support@pawfoods.com
Call us: 949-550-1818
Ordering PawFoods
Absolutely! Select the best meal for your pup and you can either get a discount on your first box to try PawFoods before continuing with a regular subscription, or choose a one-time order to try out different recipes.
You can purchase online and select an Auto-renew or one-time order. Select the ideal recipe for your pup as well as their weight category. Some adjustments have to be made for puppies or very active dogs that should eat one weight category above their weight. Then select the best delivery schedule to suit your pet's feeding habits (100% PawFoods or 50% PawFoods + 50% another food) and freezer space.
We ship nationwide in the continental US (no Alaska or Hawaii yet). Orders will ship out Monday-Wednesday to keep food fresh and will arrive within 1-4 business days. We also offer local pick-up at our partner stores in Irvine, CA.
Auto-renew orders make life simple and convenient for you and you will receive your regular shipments of PawFoods every 2 or 4 weeks depending on the meal size you select. These deliveries can be paused at any time and resumed when you're ready to start again.
Yes! The Auto-renew orders have a discounted price and we have limited-time offers on discounts on your first order. Please subscribe to our newsletter to stay upto date with new promotions and offers.
We make is very simple! When your box of PawFoods arrives, store all packages in the freezer, except 3-4 that can already go into the fridge to thaw (always have 3-4 in the fridge so you're ready for every meal).
At meal time, food must be served at room temperature. Either leave a package on the counter for 20-30 minutes before the meal or peel the top label and put the package in the microwave for 20-30 seconds.
Remove the treat for later and mix the remaining 4 contents together in a bowl or in the package itself. Now watch your pup cherish their meal!
Every pup is different but we recommend a paced introduction depending on how long your pup has been on kibble. Each year of kibble = one day of transition, mixing in 50% of their current diet with 50% of PawFoods. Adjust as needed and possibly transition faster if you see your pup has quickly adjusted to PawFoods.
Absolutely. After you start your subscritption, you can cancel at any time, pause and restart your deliveries, or exchange your meals for a different recipe. You can do this by logging into your customer account or reaching out to our customer service anytime.
PawFoods Meals
Unlike kibble, fresh food has no added fillers or preservatives and does not go through a heavy processing or extrusion process. Nutrients are provided from the food itself instead of large amounts of unnatural vitamins and minerals. With PawFoods, no extra supplements are necessary than the natural booster already in each meal!
There are multiple recipe options for dogs available in the market, but we have focused on the tried and true ingredients with known benefits for dogs. Steak and Chicken are the best and most regular type of real food for dogs with a regular/active lifestyle. For pets needing a lower calorie diet or those with allergies, our Under the Sea Fish recipe is ideal.
PawFoods is the only fresh dog food company that steams and uses all-organic fruits and vegetables. Steaming ingredients maintains maximum nutrients for your pup and reduces the amount of supplements needed to be added to each meal. PawFoods is also the only meal for dogs that includes a treat with every meal and is conveniently packaged in an individual, mess-free meal so it is quick and easy to serve.
Our entire cooking process uses steaming to preserve maximum nutrients. Different than frying, boiling or industrial processing of ingredients, steaming gently cooks all the food to remove bacteria, but preserves all natural juices and nutritional values.
PawFoods uses only the best ingredients, including premium protein, superfoods and all-organic fruits and vegetables for all meals. For a detailed breakdown of each recipe, click on "Recipes"
Puppies can and should eat fresh food! Young dogs are in active development and need to have food that allows them to easily absorb all the nutrients they need to grow. Our recipes are perfectly formulated to provide all nutrients necessary and be a complete and balanced meal for dogs of all ages and sizes - just select your dog's size for the ideal portion.
Dogs are primarily carnivores. They can easily digest meats as well as fruits and vegetables, but have a very hard time digesting gluten (think anything with wheat in it - pasta, bread, pizza, etc). When dogs eat food with gluten, such as kibble that use cheap wheat products as fillers, their body is being filled with gluten every single day. Since gluten isn't easily digestable, it begins to block the pores in their digestive tract responsible for the absorption of nutrients. As months and years of having pores blocked by gluten go by, their body is unable to absorb the proper amount of nutrients needed for everyday functions. This deficiency of nutrients begins to affect everything from slower activity and development, organ malfunction and immune system deficiencies. Gluten is very, very bad for dogs, so let's avoid it!
Grains are a necessary part of a healthy diet and PawFoods contains just the right amount of grains for your pet. The PawFoods Under the Sea fish recipe is 100% grain free in case your veterinarian has recommendation you to avoid grains for your pet. Kibble and other processed foods have given grains a bad reputation since they were using way too much of it as fillers, but in small amounts grains are beneficial to a well-rounded meal.
Complete & Balanced is an official term meaning the food has everything needed to provide a full daily meal for you dog. All PawFoods ingredients are selected with specific benefits for your dog. The few extra vitamins or minerals not provided naturally from ingredients are provided by the high quality, USA and naturally sourced vitamins and minerals in our booster.
PawFoods Treats
Yes! PawFoods Treats are one of the few treats in the market that are fully Certified USDA Organic. This means we have gone through a very thorough vetting process and inpections, and proven to use only organic ingredients in our recipes.
This means our Treats are 100% natural, toxin and preservative-free and the healthiest treats you can get for your pet.
Each recipe has been carefully designed to bring multiple health benefits for dogs.
Minty paws started out as the dental treat we have in our meals to help freshen doggy breath and help clean teeth. They were so adored by the dogs eating them that owners started asking us about getting only the treats. And PawFoods Treats was born!
Salmon Paws was next to offer great support for skin and shiny coats. We found the most concentrated form of natural omega 3 and 6 which is from pure salmon oil so we added that to our formulas.
Fruity Paws came from a mix of tasty and healthy fruits for dogs, which are blueberries and bananas. It tastes great and is filled with antioxidants to support a healthy immune system and strong joints.
If your pet has a specific need, such as needing to improve doggy breath, skin & coat or their immune system, the choice is simple. If your pet is healthy and you are looking for healthy treats, select our Mix & Match option to try a variety and see which they like best!
Yes! Each of our treats is so healthy, with no added calories, just pure, natural ingredients. We also use organic oat flour instead of regular wheat flour making our treats gluten-free while maintaining lower calories.